Privacy

Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as purchasing products, signing up for the catalog mailing list or checking your account information. The personal information we collect may include your name, company or organization name, work or home email, work or home phone number, work or home address, and credit card information. Personal information is only obtained when you voluntarily provide the information to us. Once you choose to provide us with personal information, you can assured it will be used only to support your relationship with Groom Tech. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others

 

The site may collect certain information about your visit, such as the date and time you access the site, the pages that you access while at the site, and the Internet Protocol address through which you access the internet. This information is used to help improve the site, analyze trends administer the site.

 

Use of Your Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized. In support of these uses, GroomTech may use personal information to provide you with more effective customer service, to improve the site and any related GroomTech producst or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others.

 

When you sign up for our catalog mailing list or place an order we may send you information, and notices to the eMail or street address that you provide. GroomTech may send out peroidic eMails informing you of technical service or security issues or requests for additional information related to a product or service you requested or confirming you requested a product or service. In some services offered by GroomTech, contact with the customer is an intrinsic part of the services. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the services(s) you have chosen. We may send you information about products or service specials and or other promotional information.

 

Disclosure of Personal Information For Legal Purposes And Protection of GroomTech and GroomTech.com
GroomTech reserves the right to share your personal information with third parties if we believe such action is necessary in order to: (a) conform with the requirements of the law or to comply with legal process served upon us; (b) protect or defend our legal rights or properly, or (c) investigate, prevent or take action regarding illegal activities, suspended fraud, and to act in urgent circumstances to protect the personal safety of employees or agents, users of GroomTech products or services or member of the public.

 

Access to Your Personal Information
You can review and edit the personal information and contact preferences you provided at this Site by visiting your online account. You will be asked to enter your eMail address and password before viewing your personal information. At your online account you will be able to view and edit personal information you have already given us at and may be able to view personal information about your account history and current orders and shipping information.

 

Use of Cookies
We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issues the cookies to you. One of the primary purposes of cookies is to provide a convenience feature to save your time. A cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved so you can easily use the site's features.

 

Acceptance of Policy
By visiting GroomTech.com you are accepting the terms and conditions of this Privacy Policy, and we have the right to use your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Your continued use of GroomTech.com after we either personally notify you or generally post such changes will constitute your acceptance of those changes.

 

If for some reason you believe that GroomTech has not adhered to this Privacy Policy. Please notify us.

 

Changes to Statement
If you have any questions or comments about GroomTech's Privacy Policy and/or the way it affects you, please feel free to contact us by:

 

Contacting US
If you have any questions or commments about Groom Tech's Privacy Policy and/por the way it affects you, please feel free to contact us by:

email: info@groomtechservice.com
Phone: (800)648-4863
Fax: (877)855-7837
USPS
Groom Tech-555 Saturn Blvd #436-San Diego, CA 92154

 

Customer Service Contact Information

 

To Contact US By Phone, Fax or Mail:

 

By Phone:
If you would like to place an order by phone, call us at (800)648-4863

 

By Fax:
(877)855-7837. Please include your complete shipping and billing information, and credit card information.

 

By Mail:
Groom Tech-555 Saturn Blvd #436-San Diego, CA 92154

 

Customer Service:
We are here to help! If you've already placed an order and have questions about it, require assistance from our staff, or can't find particular product, email us at info@groomtechservice.com or call us at (800)648-4863.

 

Did Your Order Arrive Damaged?

 

All shipment are fully insured , and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier's inspectors may be necessary.

 

UPS Shipments: Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact GroomTech at (800)648-4863, or email us at info@groomtechservice.com

 

USPS Shipments: If a Pareel Post package arrives damaged, have a local postal verify the damage, then notify us.

 

Motor Freight Shipments: In a Motor Freight truck shipment, note any visible damage on the Bill of Lading and notify the carrier immediately. then contact GroomTech as outlined above.

 

Refunds and Returns Policy

 

Refund and Return Policy and Procedures

 

GroomTech will accept the return of merchandise within 15 days from the date of purchase, provided the product returned is in a saleable condition. All boxes, packaging, and accessories must be returned. The original purchase invoice, or a copy, must accompany the return. All returns must be pre-authorized. A restocking fee of 15% of the item's catalog price may be charged when: (a) an item is returned without a box or packaging, or (b) is not saleable. The return must be inspected before applying credit or before giving the customer a replacement or a refund. Seasonal items, books, videos, and DVD's, may not be returned for exchange or credit.

 

Merchandise under the Manufacturer's Warranty Period must be returned to the Manufacturer for repair or replacement The Manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not accepted as a repair or return.

 

Thank You

 

SHIPPING POLICIES
The following information is provided for the purpose of understanding GroomTech shipping and handling policies in general. For more specific information please contact Customer Service at (800)648-4863 or e-mail GroomTech at info@groomtechservice.com.

 

ORDER PROCESSING TIME
In general all orders are processed withing 24 hours of receipt by GroomTech. Most orders will be shipped within 24-48 hours. In some cases items may have to be special ordered, in which case the order shipping time will be determined by when the special order item is received by GroomTech. In cases when items cannot be shipped for any reason within a maximum of 72 hours GroomTech will contact the purchasing customer to inform them of any delays in shipping and give an estimate as to when the item or items may be shipped.

 

SHIPPING METHODS
GroomTech will use USPS as the preferred shipper on all dry good items. For all wet goods GroomTech will use UPS as the shipper. Most USPS items will be shipped USPS First Class or Priority Mail unless the purchasing customer has a specific request with regard to shipping method. Most UPS items will be shipped UPS Ground unless the purchasing customer has a specific request with regard to shipping method.

 

SHIPPING TIME ESTIMATES
Most orders will be shipped FOB within 24-48 hours of receipt of order. If shipping time FOB will be more than 72 hours GroomTech will contact the purchasing customer and give them an estimate as to when the item will ship. Special order items and some other unique items are exempt from this policy and will ship upon their receipt by GroomTech.

 

SHIPPING COSTS
Shipping costs will generally be calculated at the time of checkout and will be added to the total cost of the purchased item or items. The calculated shipping costs are an estimate of shipping costs and may be greater than the actual costs of shipping. In some cases handling charges may be added over and above the cost of shipping. The USPS and UPS websites will generally be used to calculate shipping costs FOB. GroomTech is not responsible for errors in shipping costs as generated by the USPS or UPS websites.

 

FOR MORE SPECIFIC INFORMATION WITH REGARD TO ANY POLICIES SET FORTH BY GROOMTECH PLEASE CALL (800)648-4863, FAX (877)885-7837 OR E-MAIL INFO@GROOMTECHSERVICE.COM.

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